Human-like voice AI for financial institutions.
Layerup's Conversational AI Agents provide 24/7 support, personalized account assistance, reduce delinquencies, and boost collections with natural, human-like conversations.
Voice AI Agents Automate Calls, Take Actions, and Ensure 100% QA
Revolutionize your call center with AI-driven automation, real-time agent assistance, and complete call monitoring.
Conversational AI That Acts, Not Just Chats
Layerup's AI Agents help financial institutions streamline communications and improve operational efficiency.
Phone
Our voice AI agents deliver human-like conversations, enriched with emotion and empathy, and are capable of leaving personalized voicemails.
Text
Reach borrowers with personalized and customized messages through any text platform, including RCS, SMS, WhatsApp, and more.
Rely on personalized, customized emails that are sent in conjunction with our other channels, ensuring a cohesive communication strategy.
Chatbots
Engage users with intelligent AI chatbots that provide instant responses and offer a seamless conversational experience.
Specialized AI Agents Tailored for Financial Institutions
Layerup's forward-deployed engineers adapt voice AI to your business needs, not the other way around.
Voice AI for Collections
Streamline your collections process with intelligent, human-like AI interactions.
Intelligent Payment Reminders
Proactively reduce delinquencies with personalized, automated reminders.
Inbound & Outbound Voice AI
Enhance customer experiences with voice AI agents handling calls, offering timely assistance for complex inquiries and updates.
Customer Service AI Agents for Financial Institutions
Offer expert assistance for complex financial products with AI solutions tailored for financial services. Improve customer experience and reduce resolution time.
Loan & Mortgage Application Support
Conversational AI can guide applicants through missing documents & next steps (e.g., "You still need to upload your W-2") via text, email, or phone.
Custom Workflow AI Agents
Get in touch to learn how our forward-deployed engineers can deploy custom AI agents on top of your knowledge ontology and SOPs.
Industry-leading compliance and QA
End-to-end compliance, without compromise. Our rigorous QA framework ensures every interaction—AI or human—is consistently monitored, optimized, and aligned to maintain the highest standards of reliability, security, and regulatory alignment.
Empower decisions with analytics
Stay in the loop with extensive analytics
Each AI agent provides detailed analytics on its specific operations, while also contributing to a comprehensive overview of all compliance activities, enhancing decision-making and transparency.
Perfect visibility and control
Own your data with zero data retention. Get role-based permissions and least-privilege access for granular control and insight into product usage with user & agent activity reports.
Role-Based Permissions
Provide users with role-based access to essential data to ensure security.
User & Agent Activity Reports
Monitor user & agent interactions through detailed activity reports for valuable insights.
Dedicated Implementation
Your Standard Operating Procedures are implemented with a dedicated implementation team, including forward-deployed engineers.
Adaptable to your business needs and SOPs
White-Glove, Engineer-Led Implementation
Our forward-deployed engineers handle the end-to-end deployment and integration of custom AI agents—ensuring a smooth, secure, and scalable integration tailored to your institution's needs.
| Features | AI | BPO |
|---|---|---|
| 30+ languages | ||
| 50+ accents | ||
| Gender-based voice options | ||
| 24/7 availability | ||
| Adaptive conversational tone | ||
| Automated call scheduling and reminders | ||
| Real-time sentiment analysis | ||
| Dynamic script optimization | ||
| Multichannel support (phone, email, SMS, WhatsApp, etc.) | ||
| Unlimited scalability during peak periods | ||
| Instant onboarding and deployment | ||
| Advanced data analytics and reporting | ||
| Automated compliance checks | ||
| No overhead for training or office space | ||
| Built-in regulatory compliance | ||
| Comprehensive audit trail | ||
| Machine learning for better predictions | ||
| Integration with CRMs and ERPs | ||
| Cultural sensitivity training for AI | ||
| Ability to remember previous interactions |
AI Agents built with security in mind.
Security is a top priority, and we ensure that customer data is not used for model training.
We have strict measures in place to protect data privacy, adhering to industry standards and best practices to safeguard all information shared with us.
Best privacy practices, ingrained in our DNA.
Privacy is fundamental to our approach, and we are committed to safeguarding personal data.
We do not collect or store unnecessary information, and we employ robust security practices to ensure that customer data remains protected and confidential.
Your Forward-deployed AI partner.
We are at the forefront of innovation, consistently delivering cutting-edge AI solutions to ensure you stay ahead of the curve.
Layerup's team customizes Conversational AI Agents to adapt to your business needs. Not the other way around.
Integrations for AI Agent Interoperability.
Layerup AI Agents have access to and make decisions based on your company's integrations, just like a normal analyst would.
Latest News & Blogs
Explore our blog for the latest insights on how you can deploy AI within your enterprise for collections operations.
Beyond Generic AI: Why Financial Services Need Specialized Conversational Solutions
Exploring the need for specialized conversational AI solutions in financial services to address regulatory compliance, operational efficiency, and data security.
Understanding Voice AI in Auto Finance
Exploring the role of voice AI in enhancing customer support, collections management, and regulatory compliance in the auto finance industry.
How Voice AI is Revolutionizing the Mortgage Industry
Enhancing Customer Support, Collections, and Compliance with AI-Powered Conversations
Ready to learn more? Schedule a call with an AI Agent expert.
Schedule a 30-minute call to see how you can deploy AI agents for your collections operations.
