Long-horizon agentic AI runs commercial lines servicing end to end.
The Layerup servicing agent intakes every service request, processes endorsements, issues COIs, pulls loss runs, checks policies, and keeps your management system current — not a one-shot pass, but a continuous run that works each request to completion, with account teams stepping in only for exceptions.
One-shot agents answer. Long-horizon agents finish.
Most AI agents are one-shot: one prompt, one response, no memory, no obligation to finish. Layerup agents are long-horizon — each owns a workflow end to end and stays on it, uninterrupted, for hours or days until the work is done.
One prompt in, one output out. The run is over in seconds — whatever state the work is in.
One workflow worked continuously, for hours or days, until it is actually finished.
Stateless per call. Everything learned about the case is forgotten between steps.
Persistent working memory of the whole case — every document, finding, and decision carried forward.
Guesses or stalls when an input is incomplete. Someone has to notice and re-prompt.
Requests the missing document, follows up, waits for it to land, and resumes exactly where it left off.
Returns a response. Acting on it — updating the core system, moving the queue — is still human work.
Reads from and writes back to your systems of record throughout the run, every action logged for audit.
A label, a draft, a score — an input to someone else's work.
Finished, decision-ready work with rationale and citations attached, staged for human approval.
A one-shot agent can draft a certificate of insurance. It can't read the holder's contract requirements, verify coverage against the policy, issue and distribute the cert, chase the carrier on the endorsement the cert depends on over the following days, and write everything back to the AMS. The long-horizon servicing agent works each request until it's done.
From service request to written back, confirmed, and closed.
Every stage below is the same agent's continuous run, from intake to system write-back. Account managers and account executives approve, supervise exceptions, and own client relationships.
- 01Service request intake
- 02Endorsement processing
- 03Certificate issuance
- 04Loss run retrieval
- 05Policy checking
- 06System write-back
- 07Client & carrier comms
Six workflows. A single continuous run.
Request intake, endorsements, certificates, loss runs, policy checking, system updates — the same agent executes every workflow below in one continuous run, escalating only the exceptions.
Every service request, captured and classified.
The servicing agent monitors account team mailboxes, client portals, and carrier correspondence — classifying endorsements, certificate requests, loss run requests, and policy inquiries and routing each to the right workflow.
- 01Account mailbox monitoring
- 02Client portal and upload ingestion
- 03Request type classification
- 04Account and policy match
- 05Priority and SLA-aware routing
Endorsements processed, chased, and confirmed.
The agent intakes endorsement requests, validates the change against the policy, submits to the carrier, chases the confirmation for as long as it takes, verifies the issued endorsement, and updates your management system.
- 01Endorsement request intake and validation
- 02Carrier submission drafting
- 03Follow-up scheduling and chase
- 04Issued endorsement verification
- 05AMS update and invoicing support
COIs issued in minutes, compliant every time.
The agent reads holder and contract requirements, verifies coverage against the policy, issues the certificate, distributes it to holders, and handles renewal reissuance across the whole holder list.
- 01Holder and contract requirements review
- 02Coverage verification against policy
- 03Certificate generation and issuance
- 04Holder distribution and delivery tracking
- 05Renewal-cycle reissuance
Loss runs requested, chased, and delivered.
The agent requests loss runs from every carrier on the account, follows up until each one arrives, compiles a complete multi-year package, and delivers it to the client or prospective market on schedule.
- 01Carrier loss run requests
- 02Persistent carrier follow-up
- 03Multi-carrier, multi-year compilation
- 04Currently-valued package assembly
- 05Client and market delivery
Every policy checked against what was sold.
The agent compares issued policies against binders, proposals, and expiring terms — flagging discrepancies in coverage, limits, forms, and premium and drafting correction requests to the carrier.
- 01Policy vs. binder and proposal comparison
- 02Coverage, limit, and deductible verification
- 03Forms and endorsement schedule review
- 04Discrepancy flagging with evidence
- 05Carrier correction request drafting
Your AMS current, your account teams on exceptions only.
The agent writes every completed action back to your agency management system, logs activities and attachments, and routes only the exceptions — coverage questions, judgment calls, escalations — to the account team.
- 01AMS write-back for every action
- 02Activity and attachment logging
- 03Suspense and follow-up management
- 04Exception routing to account teams
- 05Full audit trail per request
Move servicing work from doing to approving.
Deploy the servicing agent on one book of business. Prove turnaround and accuracy improvements on endorsements and COIs, then expand into loss runs, policy checking, and full system write-back.